FAQ

How much is shipping and how long does it take?

In Italy delivery usually takes 2-4 working days and shipping is free above the threshold shown at the top of the site. For other EU countries costs and times appear in the cart once you choose the delivery country; the details are on the Shipping and returns page.

Do you ship outside Italy?

Yes, to every country in the European Union. We do not ship outside the Union for now.

How do I track my parcel?

When the parcel leaves we send you an email with the tracking link. The same link is on the order page and, if you have an account, under Orders.

Can I return a product?

Yes, within 14 days of delivery, as long as the product is sealed. For hygiene reasons we cannot take back opened cosmetics or supplements. Start the request from the order page; the refund arrives within 14 days of us receiving the return.

Can I get an invoice?

Yes, but it has to be requested when you place the order, before payment, with your tax code or VAT number. We cannot issue it afterwards.

Which payment methods do you accept?

Credit and debit cards, Apple Pay and Google Pay; any other available methods appear at payment. Payments go through Stripe: card details never reach our systems.

Are the supplements suitable during pregnancy or for children?

During pregnancy, while breastfeeding and for children, always ask your doctor first. Do not exceed the dose on the label and keep the products out of reach of children.

What does the number of months after opening mean?

It is the period within which to use a cosmetic once opened. You find it on each product page and on the packaging, next to the open jar symbol.

Are the reviews real?

We only publish reviews written by people who received the product through an order on this site. How we verify them.

Do I need an account to order?

No, you can order as a guest. An account lets you find your orders, save addresses and request a return from the order page.